12:01:10 From Alyssa Beno to Everyone: Is that THE Jenny Peek?! 12:01:13 From Chad Davis to Everyone: Feel free to introduce yourself and tell us where you’re from! 12:01:26 From Carmina Gray to Everyone: Hello from PBS Utah! 12:01:38 From Anna Williams to Everyone: Hello from Arizona PBS! 12:01:41 From Michelle Gaudet to Everyone: Hello from NHPR in Concord, NH. 12:01:44 From Aleana Branigan to Everyone: Hello from PBS Fort Wayne! 12:01:44 From Stuart Whyte to Everyone: Hi from KFSK Petersburg, AK 12:01:47 From Elizabeth Williams to Everyone: Hello from Iowa PBS! 12:01:48 From Christine Klassen to Everyone: Hello from Arizona PBS 12:01:49 From Michelle Keller to Everyone: Hello from Michigan Public! 12:01:49 From Daniel SHELLENBARGER to Everyone: Hello from Ideastream Ohio 12:01:50 From Ryan Denham to Everyone: Greetings from WGLT and WCBU, the NPR stations in Bloomington-Normal and Peoria, Illinois. 12:01:51 From Maggie Garfield to Everyone: Hi from WERU in Downeast Maine! 12:01:53 From Morgan Keller to Everyone: KRCL from utah is here! 12:01:54 From Amanda Millwee to Everyone: Hello from Austin PBS! 12:01:55 From Kathleen Connaghan-Gross to Everyone: Kathleen from KCUR/Classical KC public radio in Kansas City. 12:01:56 From Anne Guttridge to Everyone: Hello from Minnesota Public Radio! 12:02:02 From Jaclyn Cobosco to Everyone: Hello from South Carolina ETV and Public Radio! 12:02:03 From Rebecca Kemple to Everyone: Hello from South Carolina ETV and Public Radio! 12:02:08 From Carissa Neekon to Everyone: Hi from CBC 12:02:09 From Brooke Bumgardner to Everyone: Hello from KLCC in Eugene, Oregon! 12:02:10 From Jacob Schwitzer to Everyone: Hello from Nebraska Public Media 12:02:11 From Grace Lotz to Everyone: Hello from KCUR in Kansas City! 12:02:12 From Kevin Yang to Everyone: Hi this is Kevin from Twin Cities PBS in Minnesota 12:02:14 From Amy Walls to Everyone: Hi from WTCI PBS in Chattanooga, TN! 12:02:14 From Jordan Nightingale to Everyone: Hi from Detroit PBS! 12:02:15 From Jennifer Mullins to Everyone: Jennifer from OETA in Oklahoma 12:02:15 From Jerry Buckley to Everyone: Hello from WRTI in Philly! 12:02:20 From Amanda Magnus to Everyone: Hello from WUNC in Durham, NC! 12:02:20 From Jax Armendariz Unzueta to Everyone: Howdy from Colorado, KRMA/KTSC 12:02:23 From Mara Drogan to Everyone: WMHT Public Media in Troy NY 12:02:28 From Megan Jones to Everyone: Hello from Nashville Public Radio - WPLN. 12:02:28 From Max Wimmer to Everyone: hi from WETA in Arlington, VA 12:02:31 From Ray Bassett to Everyone: Hello from WUTC in Chattanooga 12:02:32 From Sophia Duque to Everyone: Hi from Arizona PBS! :) 12:02:34 From Sandi Karstens to Everyone: Hello from Nebraska Public Media! 12:02:36 From Kelly Olsen to Everyone: Hello from NorCal Public Media! 12:02:36 From Kristin Tutino to Everyone: Hello from WXXI Public Media in Rochester, NY 12:02:40 From Tom Agbugui to Everyone: Hi from Detroit PBS 12:02:41 From Zoë Mitchell to Everyone: Hi from New Hampshire Public Radio! 12:02:46 From Andrew Murray to Everyone: Hey there from WGVU Public Media in Grand Rapids, MI 12:02:46 From Johnny Walker to Everyone: BIG hello from Jazz88 Minneapolis MN! 12:02:47 From Tony Marcano to Everyone: Hello from the California Newsroom 12:02:48 From Arthur Hyland to Everyone: Hi from WPFW FM89.3 in WDC! 12:02:49 From Elyse Breeze to Everyone: hello from buffalo toronto public media! 12:02:51 From Bowden, Alexandra to Everyone: Hello from KAMU in College Station, TX! :) 12:02:54 From Ivy Engel to Everyone: Hello from Wyoming Public Media! 12:02:56 From Josh Lusby to Everyone: Howdy from CET/TTV Cincy/Dayton 12:02:56 From Sam Morse to Everyone: Hello from The Salt Lake Tribune! 12:03:10 From Suzanne Masri to Everyone: Greetings from Fred Rogers Productions in Pittsburgh! 12:03:21 From Connie Bajerski to Everyone: Howdy from KISU-FM in Pocatello Idaho 12:03:22 From Carol Yancho to Everyone: Hello from Arizona PBS in Phoenix! 12:03:32 From Amber Samdahl to Everyone: You can learn more about Public Media Innovators: https://publicmediainnovators.org 12:03:37 From Janelle Kim to Everyone: Hello from KQED in SF 12:03:40 From David Gerlach to Everyone: Hi! David from Quoted Network https://quotednetwork.org/ 12:03:43 From Patrick Holmes to Everyone: Hello from WSKG in NY State. 12:03:44 From Debbi Converse to Everyone: Hello from PBS SoCal 12:03:44 From Andy Nichols to Everyone: Hello from Florida Public Media 12:03:53 From Mark Kausch to Everyone: Hello from Minneapolis - World Media Foundation 12:03:57 From Jane O'Hara to Everyone: Hello from Public Interest Marketing 12:04:11 From Patricia Tumang to Everyone: Hello from LAist! 12:04:14 From Lindsay Wallace to Everyone: Hello from New York Public Radio! 12:04:29 From Kristen Padden to Everyone: Hello from KPBS San Diego 12:04:40 From Samantha Verdonck to Everyone: Hello from Denver! Rocky Mountain Public Media 12:04:52 From Kelly Nickerson to Everyone: Hello from WRVO in Oswego, NY! 12:04:56 From Feven Gerezgiher to Everyone: Hello from Minnesota Public Radio in St. Paul! 12:05:11 From Sydney Gisvold to Everyone: Hello from Twin Cities PBS in St. Paul, MN! 12:05:28 From Lisa Nalbandian to Everyone: Hello from Wisconsin Public Radio in beautiful Milwaukee! 12:06:11 From Phil Meyer to Everyone: Hello from Southern Oregon PBS in Medford, Oregon. 12:06:25 From Jessie Dick to Everyone: Hi from WXPR in Rhinelander, WI 12:06:27 From Kayla Thompson to Everyone: Here from Austin PBS! 12:08:37 From Megan Williams to Everyone: Can each of the speakers please share their job title and department? 12:08:55 From Sarah McDaniel to Everyone: I read IPR's newsletter. Sometimes I learn a lot from Madeleine's forward. I also love the gardening one. 12:10:05 From Amber Samdahl to Everyone: Please feel free to add questions in the chat and we’ll collect them for Q&A at the end. 12:11:11 From Kayla Thompson to Everyone: will these examples be available after the webinar? would love to take a deeper look at them and pull inspo! 12:11:56 From Dani Cook to Everyone: Same question as Kayla re: sharing these examples. 12:13:05 From Jerry Buckley to Everyone: Knowing the presenters' general average open rates, and CTRs would be great to hear ... as well as goal of the newsletter. 12:13:09 From Cate Howell to Everyone: So do you have a feedback request in every newsletter, and do they link to the same Google form or do you have different ones? 12:13:23 From Ashley Rammelsberg to Everyone: Dark mode always turned on here lol 12:13:28 From Cameron Risher to Everyone: I'll be curious as to what platform each presenter is using. ;) Thanks! 12:14:36 From Ivy Engel to Everyone: Same question as Cameron, plus any big things they love or struggle with about their platforms, if possible 12:15:03 From Connie Bajerski to Everyone: I'm curious how long the newsletter takes Madeline every day, how long it took her to do before she had it "down pat", how long it took to get it "down pat", how many other job responsibilities she has, and the size of their staff. (These questions may apply to others, I'm guessing.) 12:15:30 From Megan Jones to Everyone: Yes - would love to know platforms. And also how long it takes for Madeline to put the daily out - confirming it is an evening/afternoon newsletter? 12:16:08 From Jennifer Merritt to Everyone: would love to know too, what you all are using.. mailchimp, etc. 12:17:15 From Grace Lotz to Everyone: Question for the group: Where do you look for newsletter inspiration? 12:18:16 From Alyssa Beno to Everyone: Brianna - can you share the direct link to sign up for the election newsletter? 12:18:39 From Brianna Lee to Everyone: here’s the signup page for Make It Make Sense! https://laist.com/newsletters/make-it-make-sense 12:18:49 From Alyssa Beno to Everyone: Thank you! 12:19:23 From Tessa Glade to Everyone: Are you fundraising to those subscribers between elections? 12:19:46 From Ivy Engel to Everyone: What are your average open rates? 12:20:13 From Tom Agbugui to Everyone: How are you cleaning up/segmenting your audiences. Are you only sending to people who’ve opened or signed up for your emails within the last 6 months? Last 12? 12:20:24 From Morgan Keller to Everyone: I'm curious if the newsletter content is exclusive to the email subscribers, or is this content found elsewhere on websites or socials? 12:20:48 From Angele Dublin to Everyone: during pledge drives do you reach out to make it make sense subscribers (even if not in election cycle?) 12:23:34 From Lacey Lively to Everyone: I’d love to see examples from those that have newsletters - either the view link or my email is llively@tamu.edu 12:24:27 From Patricia Tumang to Everyone: Here's a link to LAist's Building Your Block newsletter: https://laist.com/newsletters/building-your-block 12:25:43 From Madeleine King to Everyone: IPR's campaign archive is here: https://us11.campaign-archive.com/home/?u=22dca39969298a012c6fea31b&id=7b0ae6229a 12:26:16 From Madeleine King to Everyone: We're on mailchimp and use one "audience" segmented into our various newsletters, so recent versions of each are available via this link! 12:26:20 From Patrick Holmes to Everyone: Have any stations experimented with a newsletter centered on a specific station-produced content initiative (ie, YouTube series, or podcast)? 12:26:45 From Patricia Tumang to Everyone: Link to all of LAist's newsletters (dailies, Make It Make Sense, Building Your Block, etc.): https://laist.com/newsletters 12:27:11 From Ivy Engel to Everyone: What other strategies do you use to improve your metrics? Other than finding a voice for each one 12:27:31 From Sataria Joyner to Everyone: how many staff members are assigned to the various newsletters for each presenter 12:27:47 From Jackie Bruleigh to Everyone: @Patrick Holmes We (GBH) have an email list for one of our podcasts - it’s mostly for updates on new seasons dropping, tour dates, etc and I think there’s a lot of room to do something more with that 12:28:12 From Angele Dublin to Everyone: https://wjct.org/newsletters/ 12:30:02 From Patrick Holmes to Everyone: @Jackie Bruleigh, thanks! I’ll check it out. 12:30:17 From Ivy Engel to Everyone: How did you all pick what time you send out your daily newsletters? 12:30:38 From Tony Marcano to Everyone: To what degree (if any) are any of the panelists using AI to scrape newsletter content? 12:30:43 From Jackie Bruleigh to Everyone: @Patrick Holmes forgot to link - it’s this one: https://www.wgbh.org/podcasts/the-big-dig 12:30:59 From Phil Meyer to Everyone: https://www.sopbs.org/enews/ 12:31:16 From Michelle Keller to Everyone: How do you set up Preference Centers to ensure members/donors don't unsubscribe from all communications? Do you have a membership comms opt in? 12:31:49 From Ashley Brown to Everyone: Michelle, are you using mail chimp? 12:32:09 From Kayla Thompson to Everyone: Do you all put / sell ads for your newsletters? What size are these ads typically? 12:32:36 From Ivy Engel to Everyone: Jenny, do you have each section, like Quote unquote or By the numbers in every single day's newsletter or just whenever you have a good quote or stat to use 12:32:47 From Sataria Joyner to Everyone: is everyone doing daily enewsletters ? anyone doing less often? 12:32:53 From Michelle Keller to Everyone: Ashley, yes I'm migrating to Mailchimp right now 12:33:31 From Lauren Aguirre to Everyone: Do you have any tips/advice for getting newsroom staff on board with shorter pieces of writing in newsletters and breaking up big blocks of text? 12:33:45 From Patrick Holmes to Everyone: @Jackie Bruleigh, excellent, thanks you!! 12:33:55 From Sataria Joyner to Everyone: how large is the listenership? 12:34:46 From Ashley Brown to Everyone: Michelle, so you can create a group labeled membership comms and upload your master list into that, when you are sending membership comms, send through that group so there is an opt out of membership comms or fundraising marketing (whatever you want opt out for). This gives them the option to opt out specifically for that rather than all newsletters. We just had to do this for HPR 12:36:12 From Pat Boren to Everyone: What are your average open rates? 12:36:13 From Elizabeth Williams to Everyone: Samaria — Iowa PBS has a newsletter promoting our local content that we send out twice a month. It promotes something that’s coming up and then highlights our extensive video archive. 12:36:19 From Cate Howell to Everyone: We are a small team with only one dedicated newsletter person who also handles fundraising/membership duties. What strategies do you have for small teams who may not have the capacity to do a daily newsletter/a bunch of specific/targeted newsletters? 12:36:49 From Elizabeth Williams to Everyone: Sataria - I’m sorry. The chat auto corrected your name in my comment. 12:36:55 From Jerry Buckley to Everyone: Jenny @ wpr.org: what program do you use for serving and tracking your pop-up / lightbox? 12:37:44 From Madeleine King to Everyone: We use OptinMonster for pop ups at IPR! 12:38:17 From Ashley Brown to Everyone: Madeleine, this is to help for opting out of specific promo emails? 12:39:08 From Briana Smith to Host and panelists: Thank you all for sharing! What do you all use to benchmark new newsletter launches? So when you’re launching a new newsletter how do you decide what your goals should be? 12:39:30 From Brooke Bumgardner to Everyone: Has anyone switched from Constant Contact to Mailchimp? We've considered it, but have some concerns about email deliverability after the switch 12:39:32 From Sataria Joyner to Everyone: Elizabeth that it is quite alright. We(wpfw 89.3 DC) are looking to relaunch our newsletter but it is a team effort. we only have a staff of around 12 people 12:40:37 From Jenny Peek to Everyone: Jerry — We’ve been using MailChimp’s new pop-up builder and have been really liking it. Before that our IT department had built their own, but you weren’t able to insert an email address in those. 12:40:47 From Cate Howell to Everyone: @Brooke, yes we've switched from CC to Mailchimp. It's a bit glitchy tbh but has a better aesthetic 12:41:05 From Michelle Keller to Everyone: Brooke, we are switching right now. But cleaning lists first and warming inbox to help with deliverability 12:41:35 From Jerry Buckley to Everyone: Thanks Jenny, I love the shapes you can use. 12:41:39 From Lauren Aguirre to Everyone: We recently switched from MailChimp to Beehiiv and did what Michelle is saying to ensure deliverability didn’t take a hit. 12:42:11 From Sataria Joyner to Everyone: We send 2 emails a week but are looking to expand the number while refining the individual emails 12:42:12 From Ashley Brown to Everyone: Lauren, how do you like Beehiiv? I have been looking into that platform 12:42:20 From Kristina Killingsworth to Everyone: Is anyone on the Iterable platform? We are preparing to flip next month. 12:42:41 From Jax Armendariz Unzueta to Everyone: We are on Iterable over here in CO with Rocky Mountain Public Media. 12:42:41 From Lauren Aguirre to Everyone: I like it! It’s way easier for composing than MailChimp and the metrics reporting is much easier to understand 12:43:10 From Brooke Bumgardner to Everyone: Thanks, Michelle and Lauren - Are you using a service for inbox warming? Or just techniques 12:43:16 From Susan McAtavey to Everyone: @kristina we are at NHPBS. I *mostly* like it. 12:43:19 From Ashley Brown to Everyone: The metric reporting has been slightly frustrating as it isn’t always accurate and has glitches so was looking into other potentials. Good feedback 12:43:36 From Chad Davis to Everyone: PMI uses beehiiv for our newsletter. It’s been working well for us. https://publicmediainnovators.beehiiv.com 12:43:38 From Kristen Padden to Everyone: We are on Iterable 12:43:50 From Kayla Thompson to Everyone: Iterable as well! 12:44:05 From Michelle Keller to Everyone: Ashley, can we get in touch? I have so many questions! 12:44:05 From Lauren Costanza to Everyone: How do the panelists determine if a newsletter is successful? Are there specific metrics or goals you aim to achieve? 12:44:08 From Ashley Brown to Everyone: Hey Chad, so appreciate this! I will do more research 12:44:28 From Ashley Brown to Everyone: Michelle, please email me abrown@hawaiipublicradio.org 12:45:01 From Laura Kebede-Twumasi to Everyone: I feel like Reddit is like that too 12:45:20 From Michelle Keller to Everyone: Thank you! And Brooke, we're using Neverbounce to verify emails 12:45:25 From Kristin Tutino to Everyone: @Kristina WXXI is moving over to Iterable and we are currently in the training stage. 12:46:01 From Chad Davis to Everyone: Has anyone in the chat explored, or is using, Quoted Network for content enhancement in topic-driven newsletters? I met the founder recently (cool guy…mission driven) and it’s intriguing. Would love to hear case studies. 12:47:04 From Sataria Joyner to Everyone: Brooke, may I ask what is inbox warming? 12:47:51 From Kristina Killingsworth to Everyone: @Kristin, thank you! So far so good? We are in transition to CDP. 12:48:08 From Brooke Bumgardner to Everyone: @Sataria, my understanding is it's a method to gradually send emails to build up your reputation as a safe sender 12:48:21 From Jenny Peek to Everyone: WPR’s archive: https://us11.campaign-archive.com/home/?u=3cb4c021b28e511db7dc0b1ca&id=1f0cd798a8 12:48:40 From Carmina Gray to Everyone: Our main email newsletters are not political, it’s usually about broadcast and Passport programming. How can non-politics newsletters best gain and keep subscribers? 12:49:18 From Laura Kebede-Twumasi to Everyone: Same, Madeleine! 12:49:21 From Kristen Padden to Everyone: Has anyone started using a customer data platform to inform audience segments and personalized content? 12:49:33 From Andy Nichols to Everyone: I’d love to know how you are monetizing your newsletters - are your sales teams able to sell display ads based on CPM / guaranteed impressions - or flat rates only, or both. Sponsored content? 12:50:11 From Jerry Buckley to Everyone: We use Iterable at WRTI. 12:50:16 From Sam Morse to Everyone: Any insights from the panel about email clients that allow for embeddable click-polls in-email? We use Iterable at the Trib and have to leverage external Google Sheets or FB groups to run our polls… 12:51:01 From Sandi Karstens to Everyone: For those of you that do a News newsletter, what day of the week do you send them out? 12:51:22 From Jenny Peek to Everyone: Ours goes out M-F, so it’s a daily weekday newsletter that goes out at 7 a.m. 12:52:06 From Ashley Brown to Everyone: We have a daily newsletter (Akamai recap) 4 pm. Station Update: bimonthly (Thursday at noon) and Social Club (weds at 2 pm) 12:52:25 From Jennifer Armstrong to Everyone: Are you scheduling out the content in a specific platform? 12:52:53 From Mary Askins to Everyone: Do any of you still create a printed newsletter that gets mailed? 12:53:00 From Lauren Aguirre to Everyone: Any tips for supporting reporters/editors in writing and producing their newsletters? 12:53:04 From Ashley Brown to Everyone: No printed newsletter for us 12:53:13 From Patrick Holmes to Everyone: How are stations adjusting metrics based on proxy opens in comparison to known opens? 12:53:17 From Jerry Buckley to Everyone: WRTI includes a sponsor space available, that is sold by our team. 12:53:26 From Jennifer Merritt to Everyone: YAAAS MailChimp's analytics NOT great 12:56:34 From Mike Janssen to Everyone: If you’re not getting Current’s newsletter, sign up at current.org for public media news and to keep an eye out for future Current/PMI webinars! 12:56:54 From Laura Kebede-Twumasi to Everyone: So, by adding blurbs, clicks increased? Did I hear that correctly? 12:58:02 From Laura Kebede-Twumasi to Everyone: That's great, thanks 12:59:51 From Kristina Killingsworth to Everyone: List cleaning is a psychological cleanse! 12:59:56 From Megan Williams to Everyone: Are your email programs integrated with your CRMs? If so, did you have to build a custom API or did you use some other way to connect - and are you happy with the data flow? 13:00:13 From Amy Walls to Everyone: I have another meeting to hop into but this has been very helpful! Thank you! 13:00:35 From Aleana Branigan to Everyone: Thank you all - I appreciate this as a team of 1 who is in charge of the newsletter for membership and education! Sorry, I have another Zoom call to jump on! 13:00:55 From Tom Agbugui to Everyone: Thank you @Chanelle! That was super helpful. 13:02:00 From Mark Kausch to Everyone: Very helpful information. Thanks to all the presenters! 13:03:09 From Brooke Bumgardner to Everyone: Thank you, everyone! This is helpful. 13:03:46 From Nancy Sinning to Everyone: Thank you! This is great information. 13:06:23 From Kayla Thompson to Everyone: love airtable! 13:06:59 From Madeleine King to Everyone: Airtable is *the best!* 13:07:00 From Sataria Joyner to Everyone: does anyone have programming that is more duo format between news and music. how is this handled in the newetter 13:07:17 From Megan Jones to Everyone: Thanks for this - need to jump for another meeting. 13:07:29 From Jax Armendariz Unzueta to Everyone: our radio stations (hip-hop & jazz) have their own newsletters as does the journalism team 13:07:48 From Ashley Brown to Everyone: Sataria, we do! We have a news specific newsletter and our station updates + social club highlight our music and events 13:08:13 From Russ Maloney to Everyone: Thanks...great info! Have to go to another meeting that started at the top of the hour. 13:08:32 From Stuart Whyte to Everyone: Thanks all. Have to go. 13:08:36 From Max Wimmer to Everyone: thank you Autumn for that important reminder 13:08:40 From Sataria Joyner to Everyone: Ashley, I'd love to talk to you about that. even just picture 13:08:59 From Madeleine King to Everyone: Totally agree with Autumn! Quality will win over over-doing it on quantity 13:09:04 From Sataria Joyner to Everyone: how are stations promoting their newsletters outside of your own air 13:09:06 From Ashley Brown to Everyone: Yup, shoot me an email abrown@hawaiipublicradio.org 13:09:18 From Nancy Sinning to Everyone: Thank you! 13:09:20 From Max Wimmer to Everyone: thank you, thank you 13:09:20 From Ivy Engel to Everyone: This has been so helpful, thank you! 13:09:25 From Mara Drogan to Everyone: Thank you! 13:09:26 From Jane O'Hara to Everyone: Thank you! 13:09:28 From Rebecca Kemple to Everyone: Thank you very much! 13:09:31 From Ashley Brown to Everyone: Mahalo! 13:09:32 From Michelle Keller to Everyone: Thank you! 13:09:34 From Amanda Pirani to Everyone: Thank you! 13:09:39 From Christine Klassen to Everyone: Thank you!! 13:09:40 From Elizabeth Williams to Everyone: Thank you! 13:09:43 From Ashley Rammelsberg to Everyone: Thank you so much 13:09:46 From Sandi Karstens to Everyone: Thank you! 13:09:49 From Jax Armendariz Unzueta to Everyone: Thank you! 13:09:57 From Sataria Joyner to Everyone: thank you! feels like the start of something great